Dépannage

Having a bit of trouble with your product? We’re here to help. Here are some common topics we are asked about.

Please note that these guides are general in nature. Please refer to your instruction manual for specific information regarding your product

• 4″ Submersible Pump
  • Fuses Blown

    Possible Cause	Corrective Action
    Incorrect voltage at motor	Check for correct wire size. Replace undersize wire. Check line voltage, contact power company if voltage is incorrect
    Defective fuse box or incorrect fuses	Inspect fuse box wiring and correct. Install the proper fuses
    Defective pressure switch	Replace pressure switch or clean contacts
    Control box malfunction	See control box checking and repairing procedures. Replace defective components
    Defective drop cable insulation	Check drop cable insulation resistance. Pump must be pulled to replace defective cable
    Motor malfunction	Check motor winding resistance. Pump must be pulled to replace defective motor
    Pump malfunction	If all above checks are good, then pump is probably bound. Pump must be pulled. Check for sand or pump shaft misalignment. Correct well condition if sand is the problem

  • Motor Won’t Start, Fuses Blow

    Possible Cause	Corrective Action
    No power to start motor	Check voltage at line side of fuse box. Contact power company if no power is reaching box. Check voltage at load side of fuse box and at other control devices in circuit. Make necessary corrections
    Defective drop cable or motor	Check motor winding resistance. Pump must be pulled to replace defective cable or motor

  • Motor Runs, But Delivers Little Or No Water

    Possible Cause	Corrective Action
    Air locked pump	Normal delivery may resume if water pump is started and stopped at one minute intervals
    Gas or air in well water	Connect hose to service valve. Run water thru hose submerged in water in clear jar. Observe for air bubbles from hose outlet. If tank is standard type, the air volume control may be defective – replace; otherwise, have well checked for proper water level as pump may be drawing air. Lower pump and/or correct well condition
    Low water level in well or pumping too much from well	Throttle pump with gate valve. Lower pump setting if depth of well is adequate
    Defective or improperly installed check valve	Pump must be raised to replace or reinstall correctly
    Leak in drop pipe damaged section	Raise pump, check pipe for leak and replace
    Pump inlet screen blocked	Raise pump and clean screen. Verify that well is clean. Reset pump at less depth if possible
    Worn pump	Pull pump and replace damaged components
    Broken pump shaft or motor shaft or worn coupling	Pull pump, inspect shafts and coupling for damage. Replace defective components

  • Pump Operates Properly, But Won’t Shut Off

    Possible Cause	Corrective Action
    Pressure switch	Readjust switch to lower shut off pressure setting, clean contacts or replace switch
    Low water level	Throttle pump outlet at gate valve or readjust pressure switch to lower shutoff pressure setting
    Leak in drop pipe or worn pump	Throttle pump output at gate valve or readjust pressure switch to lower shut off pressure setting. If pump does not shut off, pump must be raised and defect repaired

  • Pump Starts Too Often

    Possible Cause	Corrective Action
    Pressure switch	Readjust switch to wider operating pressure limits; replace defective switch
    Air volume in tank incorrect	Check pressure in tank. Set at 2 lbs. below turn on pressure of the pressure switch. i.e. 30/50 pressure switch should have tank pressure of 28 lbs.
    Check valve defect or leak in drop pipe	Throttle pump output at gate valve. If pump does not shut off, pump must be raised and defect repaired

• VFD System Trip Code Troubleshooting
  • Short Circuit – Either Option

    Possible Cause	Corrective Action
    Shorted motor cables	Check motor wires and drop cable for shorts or bad connections
    Shorted motor	Replace motor
    Damaged wire insulation	Check drop cable for insulation damage
    Internal hardware short	If motor is disconnected and the fault is present when reset, replace drive

  • Locked Rotor – Either Option

    Possible Cause	Corrective Action
    Motor/pump misaligned	Verify pump is mounted flush on motor mounting flange.
    Bound pump	Check for debris n pump

  • Transducer Found (Switch Control) – Pressure Switch

    Possible Cause	Corrective Action
    Drive set for Switch control, but a transducer signal was detected.	Change drive control choice from Switch to Transducer in Control Choice menu

  • Shorted Transducer (Transducer Control) – Transducer

    Possible Cause	Corrective Action
    Drive has detected a short circuit between S1 & S2 terminals	Internal short of transducer. Replace transducer.
    Switch is hooked up between S1 & S2	Replace switch with transducer.

  • Open Transducer (Transducer Control) – Transduce

    Possible Cause	Corrective Action
    Transducer lead not connected properly to transducer (or cut)	Check transducer lead connection and/or replace transducer lead wire.
    Loose connection on terminals S1 & S2	Check transducer lead connection at drive terminals S1 & S2
    Transducer lead wire backwards at S1 & S2 terminals	Switch transducer leads at S1 & S2
    Transducer failed as an open circuit	Replace transducer

  • Deadhead (Switch control) – Pressure Switch

    Possible Cause	Corrective Action
    Pump running against a closed discharge.	Make sure that there is not a valve closed or obstruction between the pump and pressure switch
    Damaged or clogged pressure switch	Check continuity across switch contacts without wire connected and replace and/or clean pressure port.
    Deadhead sensitivity incorrect	Adjust deadhead sensitivity in Underload Protection menu

  • Deadhead/Low PSI (Transducer Control) – Transducer

    Possible Cause	Corrective Action
    Pump running against a closed discharge.	Make sure that there is not a valve closed or obstruction between the pump and pressure transducer
    Deadhead sensitivity incorrect	Adjust deadhead sensitivity in Underload Protection menu
    Clogged pressure transducer	Check transducer for pressure port and clean
    Damaged or inoperative transducer	Replace transducer

  • Dry Well – Either

    Possible Cause	Corrective Action
    Over pumped/dry well	Wait for well to recover and automatic restart timer to time out
    Blocked pump screen	Clear pump screen
    Broken pump shaft	Replace pump shaft (or pump)
    Worn pump	Replace pump

  • Under Voltage – Either

    Possible Cause	Corrective Action
    Low line voltage	Check line voltage. Report low voltage to the power company
    Power was removed from Drive	Check voltage is present on all input lines & connections secure

  • (Color) Leg Open – Either

    Possible Cause	Corrective Action
    Loose connection	Check connections on drive motor terminals for leg specified
    Defective splice	Check all splice connections on drop cable for leg specified
    Defective cable	Check continuity of drop cable for leg specified
    Open motor winding	Replace motor

  • Overheated – Either

    Possible Cause	Corrective Action
    	Check that the ambient temperature is not above 125°F
    Excessive heating of Drive	Check for obstructed or inoperable fan
    	Check for blocked vents

  • Broken Pipe – Either

    Possible Cause	Corrective Action
    Drive has been running without going into standby mode for set time	Check for broken or leaking pipe and repair as necessary
    Application calls for long run time	Increase broken pipe run time in Advanced Feature menu
    	Turn off Broke Pipe protection in Advanced Feature menu

  • External Trip – Either

    Possible Cause	Corrective Action
    Contacts closed on “Alarm In” terminals	Check condition of switch wired into “Alarm In” terminals

• VFD System Troubleshooting
  • Water flow rate is not as high as expected.

    Possible Cause	Corrective Action
    Motor/Pump is running backwards.	Switch two of the three wires leading from the controller to the 3-phase motor.
    Pump capacity cannot supply the demand.	Use pump with higher flow rating (if head requirement is still satisfied).
    Temperature in the controller is too high. If the controller’s heat exchanger becomes too hot, the controller will reduce the output frequency to the motor to lower the power consumption.	Make sure there is at least 4 inches of room around the controller for movement of air. Avoid direct sunlight. Reduce ambient temperature below 104°F (40°C). Increase input voltage if below 230 VAC.
    Pump capacity cannot supply the demand.	Use pump with higher flow rating (if head requirement is still satisfied).

  • Excessive pressure fluctuations.

    Possible Cause	Corrective Action
    Waterlogged tank.	Check tank for bladder damage. Replace if necessary.
    	Reset the tank pre-charge pressure (should be 70% of pressure switch/transducer setting).
    Pressure tank is too small for flow rating of the pump.	Use larger tank (4 gal. tank minimum).

  • Motor runs continuously with no flow demand.

    Possible Cause	Corrective Action
    Leak in the household or outdoor plumbing.	Check for leaky faucets, valves and/or pipe fittings and repair.
    Leak in the pitless adapter.	Re-seat the pitless adapter. Replace seal as needed.

  • Drive will not come out of standby mode

    Possible Cause	Corrective Action
    Bad pressure switch	Check continuity across pressure switch terminals and replace if necessary
    Loose pressure switch wire connection or broken wire	Check pressure switch wire connections on display board and at pressure switch. Check wire for continuity.
    Drive is in switch control mode and transducer is hooked up backwards.	Check to ensure transducer brown lead is connected to S1 and blue lead is connected to S2 terminals. Change control mode from switch to transducer.

• CJ101, CJ103 Centrifugal Pump Troubleshooting
  • Little Or No Discharge

    Possible Cause	Corrective Action
    Pump not primed	Prime unit
    Total head too high	Shorten suction lift and/or discharge head
    Suction head higher than pump designed for	Lower pump inlet
    Impeller clogged	Clean
    Incorrect rotation	Refer to wiring information
    Leak in suction line	Repair or replace
    Inadequate foot valve	Make needed adjustments
    Impeller damaged	Replace
    Foot valve or suction line not submerged deep enough in water	Submerge lower in water
    Insufficient inlet pressure or suction head	Increase inlet pressure by adding more fluid to fluid source
    Wrong size piping	Make needed adjustments
    Casing gasket leaking	Replace gasket
    Suction or discharge line valves closed	Open

  • Loss of Suction

    Possible Cause	Corrective Action
    Air leak in suction line	Repair
    Suction head too high	Lower pump inlet
    Insufficient inlet pressure or suction head	Increase inlet pressure by adding more fluid to fluid source
    Clogged foot valve or strainer	Clean or replace

  • Pump Vibrates and/or Makes Excessive Noise

    Possible Cause	Corrective Action
    Mounting plate or foundation not rigid enough	Reinforce
    Foreign material in pump	Clean
    Damaged impeller	Replace
    Cavitation present	Check suction line for proper size and be certain valve is open. Remove excessive loops in suction line
    Worn motor bearings	Replace
    Bent impeller shaft	Replace

  • Pump Will Not Start Or Run

    Possible Cause	Corrective Action
    Improperly wired	Refer to wiring diagram
    Blown fuse or open circuit breaker	Replace fuse or close circuit breaker
    Loose or broken wiring	Tighten connections and replace broken wiring
    Impeller clogged	Clean
    Motor shorted out	Replace

  • Pump Leaks At Shaft

    Possible Cause	Corrective Action
    Worn mechanical seal	Replace
    Bent impeller shaft	Replace

• C22000 Centrifugal Pump Troubleshooting
  • Low or No Discharge

    Possible Cause	Corrective Action
    Incorrect rotation	Refer to wiring diagram
    Insufficient inlet pressure or suction head (NPSH Required)	Increase inlet pressure by adding more fluid to fluid source. (See Spec’s for minimum NPSH Required)
    Total head too high	Lower discharge head
    Leak in suction line	Repair or replace
    Impeller clogged or damaged	Clean or replace
    Wrong size piping	Make needed adjustments
    Casing gasket leaking	Replace gasket
    Suction or discharge line valves closed	Open
    Mechanical seal leaking	Replace

  • Loss of Suction

    Possible Cause	Corrective Action
    Insufficient inlet pressure or suction head (NPSH Required)	Increase inlet pressure by adding more fluid to fluid source. (See Spec’s for minimum NPSH Required)
    Clogged strainer	Clean or replace

  • Pump Vibrates And/Or Makes Excessive Noise

    Possible Cause	Corrective Action
    Mounting plate or foundation not rigid enough	Reinforce
    Foreign material in pump	Clean
    Damaged impeller	Replace
    Cavitation present	Check suction line for proper size and be sure valve is open. Remove excessive loops in suction line. (See Spec’s for minimum NPSH Required)

  • Pump Leaks At Shaft

    Possible Cause	Corrective Action
    Damaged or worn mechanical seal	Replace
    Corrosion due to character of liquid pumped	Discontinue pumping liquid and consult factory

  • Pump Will Not Start Or Run

    Possible Cause	Corrective Action
    Improperly wired	Refer to wiring diagram
    Blown fuse or open circuit breaker	Replace fuse or close circuit breaker
    Loose or broken wiring	Tighten connections and replace broken wiring
    Impeller clogged	Clean
    Motor shorted out	Replace

  • Motor Problems

    Possible Cause	Corrective Action
    Various	Consult qualified electrician
    Overloading motor. Too much water delivery	Restrict outlet by closing down valve in discharge line
    Liquid heavier and more viscous than water	Consult factory
    Seal binding	Replace
    Rotor binding	Repair or replace
    Voltage and frequency lower than rating	Reconnect to rated voltage and frequency
    Defects in motor	Repair or replace

  • Pinholes in the Casting. Liquid Drips Around Seal Area but Is Not Seal

    Possible Cause	Corrective Action
    Cavitation caused by insufficient inlet pressure or suction head (NPSH Required)	Increase inlet pressure by adding a higher level of fluid to source or increasing inlet pressure. (See Spec’s for minimum NPSH Required)

• PB Booster Pump
  • Pump Won’t Start or Run at Full Speed

    Possible Cause	Corrective Action
    Blown fuse or open circuit breaker	Replace fuse or close circuit breaker. See wire size chart for proper break/fuse size
    Power supply in OFF position	Replace fuse or close circuit breaker. See wire size chart for proper break/fuse size
    Incorrect voltage at motor (check voltage with motor running)	a. Voltage must be within ± 10% of motor rated voltage. Check incoming voltage. Contact power company b. Make certain that voltage of motor matches voltage of power supply. See motor name plate and motor wiring diagram. c. Check wire size from main switch to pump. See wire size chart for correct wire size
    Loose, broken or incorrect wiring	Rewire any incorrect circuits. Tighten connections, replace defective wires
    Defective motor	Replace motor
    Pump hydraulic components clogged/worn/damaged	Replace worn parts or entire pump. Clean parts if required

  • Pump Operates, But Delivers Little or No Water

    Possible Cause	Corrective Action
    Manual or solenoid valves plumbed into system restricting flow	a. Check all valves on pump inlet and discharge sides of system to be sure they are opened properly to allow flow to and from the pump b. Bleed trapped air in pump which keeps water from reaching the pump. (Normally due to closed valve in discharge plumbing)
    In-line filter restricting flow	Check all in-line filters to be sure they are not plugged or restricted
    Low line voltage	See low line voltage corrective action (above)
    Inadequate water supply to booster pump	Check pressure on inlet side of booster to be sure positive pressure is maintained to the booster pump
    Undersized piping	Replace undersized piping
    Leak on inlet side of system	Make sure connections are tight. Repair leaks as necessary
    Inadequate, defective or plugged foot valve and/or strainer	Clean, repair or replace as needed
    Worn or defective pump parts or pump	Replace worn parts or entire plugged impeller. Clean parts if necessary.
    Suction lift too great	Pump should be operated under flooded suction only
    Pump not primed	Prime pump – Make certain inlet pipe is drawn up tight and pump and pipe are full of water
    Incorrect rotation, motor running backwards	Reverse motor rotation can occur on three phase units. To correct, interchange any two incoming power leads.

  • Excessive Noise While Pump is On

    Possible Cause	Corrective Action
    Pump not secured to firm foundation	Secure properly
    Piping not supported	Make necessary adjustments
    Restricted inlet line	Clean or correct
    Cavitation (noise like marbles in pump)	a. Reduce speed on direct drive b. Increase inlet pipe size c. Too viscous (material being pumped too thick
    Worn motor bearings	Replace bearings or motor

  • Pump Leaks

    Possible Cause	Corrective Action
    Worn mechanical seal (leaks at shaft)	Replace shaft (rotary) seal
    Worn o-ring seals	Replace o-ring seals, located inside both ends of the stainless steel shell

• City Pressure Booster
  • Pump Does Not Start or Shuts Down

    Possible Cause	Corrective Action
    No power supply	Connect the electricity supply.
    Incorrect voltage	Pump is 115 Volt only. It will not start with 230V supply.
    Incorrectly plumbed	Confirm FIG 1 installation in the instructions is correct. Confirm ball valves #1 and #2 are open in suction and discharge. Confirm ball valve #3 is closed on bypass.
    Blocked inlet	Check if pump suction inlet screen is blocked. See fig 5 in the instructions.
    Insufficient water supply	Insure water source is providing sufficient water.

  • Pump Starts When No Water is Consumed

    Possible Cause	Corrective Action
    Pipe leaking	Insure all threads have 3 wraps of Teflon tape + hand tight + 1/2 turn with wrench.
    Tank pressure is low	See FIG 3 in the instructions to check and add air pressure to the tank.
    Air in the system	Insure all threads have 3 wraps of teflon tape + hand tight + 1/2 turn with wrench. Re-prime unit.

  • Pump Does Not Shut Down When Water is Not Consumed

    Possible Cause	Corrective Action
    Blocked check valve	See fig 4 in the instructions. Confirm check valve is free of debris and functions freely.

• SPJ Irrigation Pump
  • Little or no Discharge

    Possible Cause	Corrective Action
    Casing not initially filled with water	Fill pump casing
    Total head too high	Shorten suction lift and/or change head
    Suction lift too high, or too long	Lower suction lift, install foot valve and prime, or shorten length of suction line
    Impeller plugged	Clean
    Hole or air leak in suction line	Repair or replace; do not use Teflon tape; use pipe sealing compound
    Foot valve too small	Match foot valve to piping or install one size larger foot valve.
    Impeller damaged	Replace
    Foot valve or suction line not submerged deep enough in water	Submerge lower in water
    Insufficient inlet pressure or suction head	Increase inlet pressure by adding more water to tank or increasing back pressure
    Suction piping too small	Increase to pump inlet size or one size larger
    Motor wired incorrectly	Check wiring diagram
    Casing gasket leaking	Replace
    Suction or discharge line valves closed	Open

  • Pump Will Not Deliver Water or Develop Pressure

    Possible Cause	Corrective Action
    No priming water in casing	Fill pump casing
    Mechanical seal is leaking	Replace (see Rotary Seal Replacement)
    Leak in suction line	Repair or replace
    Discharge line is closed and priming air has nowhere to go	Open
    Suction line (or valve) is closed	Open
    Pump is down	Replace worn parts
    Foot valve is leaking	Replace foot valve
    Suction screen clogged	Clean or replace

  • Loss of Suction

    Possible Cause	Corrective Action
    Air leak in suction line	Repair or replace
    Suction lift too high	Lower suction lift, install foot valve and prime
    Insufficient inlet pressure or suction head	Increase inlet pressure by adding more water to tank or increasing back pressure
    Clogged foot valve or strainer	Unclog

  • Pump Vibrates and/or Makes Excessive Noise

    Possible Cause	Corrective Action
    Mounting plate or foundation not rigid enough	Reinforce
    Foreign material in pump	Disassemble pump and clean
    Impeller damaged	Replace
    Worn motor bearings	Replace
    Suction lift too high	Lower suction lift, install foot valve and prime

  • Pump Will Not Start or Run

    Possible Cause	Corrective Action
    Improperly wired	Check wiring diagram on motor
    Blown fuse or open circuit breaker	Replace fuse or close circuit breaker
    Loose or broken wiring	Tighten connections, replace broken wiring
    Stone or foreign object lodged in impeller	Disassemble pump and remove foreign object
    Motor shorted out	Replace
    Thermal overload has opened circuit	Allow unit to cool, restart after reason for overload has been determined

  • Pump Leaks at Shaft

    Possible Cause	Corrective Action
    Worn mechanical seal	Replace (see Rotary Seal Replacement)

• Shallow Well Jet Pump
  • Little or No Discharge

    Possible Cause	Corrective Action
    Casing not initially filled with water	Fill pump casing
    Suction lift too high, or too long	Move pump closer to water source
    Hole or air leak in suction line	Repair or replace. Use pipe tape and pipe sealing compound
    Foot valve too small	Match foot valve to piping or install one size larger foot valve.
    Foot valve or suction line not submerged deep enough in water	Submerge lower in water
    Motor wired incorrectly	Check wiring diagram
    Casing gasket leaking	Replace
    Suction or discharge line valves closed	Open

  • Pump Will Not Deliver Water or Develop Presure

    Possible Cause	Corrective Action
    No priming water in casing	Fill pump casing
    Leak in suction line	Repair or replace
    Discharge line is closed and priming air has nowhere to go	Open ball valve
    Suction line (or valve) is closed	Open
    Foot valve is leaking	Replace foot valve
    Suction screen clogged	Clean or replace

  • Loss of Suction

    Possible Cause	Corrective Action
    Air leak in suction line	Repair or replace
    Suction lift too high	Lower suction lift, install foot valve and prime
    Insufficient inlet pressure or suction head	Increase inlet pressure by adding more water to tank or increasing back pressure
    Clogged foot valve or strainer	Unclog

  • Pump Vibrates and/or Makes Excessive Noise

    Possible Cause	Corrective Action
    Mounting plate or foundation not rigid enough	Reinforce
    Foreign material in pump	Disassemble pump and clean
    Impeller damaged	Replace
    Worn motor bearings	Replace

  • Pump Will Not Start or Run

    Possible Cause	Corrective Action
    Improperly wired	Check wiring diagram on motor
    Blown fuse or open circuit breaker	Replace fuse or close circuit breaker
    Loose or broken wiring	Tighten connections, replace broken wiring
    Stone or foreign object lodged in impeller	Disassemble pump and remove foreign object
    Motor shorted out	Replace
    Thermal overload has opened circuit	Allow unit to cool, restart after reason for overload has been determined

• Convertible Deepwell Jet Pump
  • Little or No Discharge

    Possible Cause	Corrective Action
    Casing not initially filled with water	Fill pump casing
    Suction lift too high, or too long	Move pump closer to water source
    Hole or air leak in suction line	Repair or replace. Use pipe tape and pipe sealing compound
    Foot valve too small	Match foot valve to piping or install one size larger foot valve
    Foot valve or suction line not submerged deep enough in water	Submerge lower in water
    Motor wired incorrectly	Check wiring diagram
    Casing gasket leaking	Replace
    Suction or discharge line valves closed	Open

  • Pump Will Not Deliver Water or Develop Pressure

    Possible Cause	Corrective Action
    No priming water in casing	Fill pump casing
    Leak in suction line	Repair or replace
    Discharge line is closed and priming air has nowhere to go	Open ball valve
    Suction line (or valve) is closed	Open
    Foot valve is leaking	Replace foot valve
    Suction screen clogged	Clean or replace

  • Loss of Suction

    Possible Cause	Corrective Action
    Air leak in suction line	Repair or replace
    Suction lift too high	Lower suction lift, install foot valve and prime
    Insufficient inlet pressure or suction head	Increase inlet pressure by adding more water to tank or increasing back pressure
    Clogged foot valve or strainer	Unclog

  • Pump Vibrates and/or Makes Excessive Noise

    Possible Cause	Corrective Action
    Mounting plate or foundation not rigid enough	Reinforce
    Foreign material in pump	Disassemble pump and clean
    Impeller damaged	Replace
    Worn motor bearings	Replace

  • Pump Will Not Start or Run

    Possible Cause	Corrective Action
    Improperly wired	Check wiring diagram on motor
    Blown fuse or open circuit breaker	Replace fuse or close circuit breaker
    Loose or broken wiring	Tighten connections, replace broken wiring
    Stone or foreign object lodged in impeller	Disassemble pump and remove foreign object
    Motor shorted out	Replace
    Thermal overload has opened circuit	Allow unit to cool, restart after reason for overload has been determined

• Fountain Pond Pump
  • Unit Won’t Run

    Possible Cause	Corrective Action
    Circuit breaker tripped	Reset circuit breaker
    Low Voltage	Verify voltage
    GFI Tripped	Reset GFI
    Excessive Cable Length	Verify acceptable maximum cable length
    Timer/clock not set	Set clock to local time and timers for desired cycle. See Section on Setting Timers

  • No or Low Spray

    Possible Cause	Corrective Action
    Blocked screen or nozzle, missing or damaged o-ring, or incorrectly installed nozzle	Disconnect power. Clean screen and/or nozzle. Check that o-ring is undamaged and seated in groove. Check that nozzle is installed properly (nozzles are marked “This side up”). Check depth of pond. If less than 5 feet deep, move to deeper section. Restart unit.

  • GFI Trips

    Possible Cause	Corrective Action
    Electrical storm can trip GFI	Reset GFI
    Short in system	Disconnect power and check cord for damage. If cord is damaged contact customer service help line at 1-800-742-5044.
    Defective power cable	Disconnect power and check cord for damage. If cord is damaged contact customer service help line at 1-800-742-5044.

  • Unit Spins

    Possible Cause	Corrective Action
    Anchor rope(s) loose	Check anchor rope(s) and re-attach if necessary

• Water Conditioner
  • Timer Does Not Display Time of Day

    Possible Cause	Corrective Action
    Transformer unplugged	Connect power
    No electric power at outlet	Repair outlet or use working outlet
    Defective transformer	Replace transformer
    Defective PC board	Replace PC board

  • Timer Does Not Display Correct Time of Day

    Possible Cause	Corrective Action
    Switched outlet	Use uninterrupted outlet
    Power outage	Reset time of day
    Defective PC board	Replace PC board

  • No Softening/Filtering Display When Water is Flowing

    Possible Cause	Corrective Action
    Bypass valve in bypass position	Put bypass valve in service position
    Meter connection disconnected	Connect meter to PC board
    Restricted/stalled meter turbine	Remove meter and check for rotation or foreign material
    Defective meter	Replace meter
    Defective PC board	Replace PC board

  • Control Valve Regenerates at Wrong Time of Day

    Possible Cause	Corrective Action
    Power outages	Reset control valve to correct time of day
    Time of day not set correctly	Reset to correct time of day (A.M./P.M.)
    Time of regeneration incorrect	Reset regeneration time (A.M./P.M.)
    Control valve set at “on 0” (immediate regeneration)	Check control valve set-up procedure regeneration time option
    Control Valve set at NORMAL + “on 0”	Check control valve set-up procedure regeneration time option

  • Error Followed By Code Number

    Possible Cause	Corrective Action
    1001 Error Code – Unable to recognize start of regeneration 1002 Error Code – Unexpected stall 1003 Error Code – Motor ran too long, timed out trying to reach next cycle position 1004 Error Code – Motor ran too long, timed out trying to reach home positionIf other Error Codes display, contact the factory	1. Correct error condition 2. Press “NEXT” and “REGEN” simultaneously for three seconds
    Control valve has just been serviced	Press “NEXT” and “REGEN” for 3 seconds, or unplug power source jack (black wire) and plug back in to reset control valve
    Foreign matter is lodged in control valve	Check piston and spacer stack assembly for foreign matter
    High drive forces on piston	Replace piston(s) and spacer stack assembly
    Control valve piston not in home position	Press “NEXT” and “REGEN” for 3 seconds or unplug power source jack (black wire) and plug back in to reset control valve
    Motor not inserted fully to engage pinion, motor wires broken or disconnected, motor failure	Check motor and wiring. Replace motor if necessary
    Drive gear label dirty or damaged, missing or broken gear	Clean drive gear(s)
    Drive bracket incorrectly aligned to back plate	Re-seat drive bracket properly
    PC board is damaged or defective	Replace PC board
    PC board incorrectly aligned to drive bracket	Ensure PC board is correctly snapped on to drive bracket

  • Control Valve Stalled in Regeneration

    Possible Cause	Corrective Action
    Motor not operating	Replace motor
    No electric power at outlet	Repair outlet or use working outlet
    Defective transformer	Replace transformer
    Defective PC board	Replace PC board
    Broken drive gear or drive cap assembly	Replace piston kit assembly
    Broken piston retainer	Replace piston kit assembly
    Broken main or regenerant piston	Replace piston kit assembly

  • Control Valve Does Not Regenerate Automatically When “Regen” Button is Depressed and Held

    Possible Cause	Corrective Action
    Transformer unplugged	Connect transformer
    No electric power at outlet	Repair outlet or use working outlet
    Broken drive gear or drive cap assembly	Replace piston kit assembly
    Defective PC board	Replace PC board

  • Control Valve Does Not Regenerate Automatically But Does When “Regen” Button is Depressed

    Possible Cause	Corrective Action
    Bypass valve in bypass position	Put control valve in service position
    Meter connection disconnected	Connect meter to PC board
    Restricted/stalled meter turbine	Remove meter and check for rotation or foreign material
    Defective motor	Replace meter
    Defective PC board	Replace PC board
    Set-up error	Check control valve set-up procedure

  • Time of Day Flashes On and Off

    Possible Cause	Corrective Action
    Power has been out more than two hours	Reset the time of day
    The transformer was unplugged and then plugged back into the wall outlet	Reset the time of day
    The transformer plug was unplugged and then plugged back into the board	Reset the time of day
    The “NEXT” and “REGEN” buttons were pressed to reset the valve	Reset the time of day