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Troubleshooting

  • 4" Submersible Pump
    • Fuses Blown
      Possible Cause Corrective Action
      Incorrect voltage at motor Check for correct wire size. Replace undersize wire. Check line voltage, contact power company if voltage is incorrect
      Defective fuse box or incorrect fuses Inspect fuse box wiring and correct. Install the proper fuses
      Defective pressure switch Replace pressure switch or clean contacts
      Control box malfunction See control box checking and repairing procedures. Replace defective components
      Defective drop cable insulation Check drop cable insulation resistance. Pump must be pulled to replace defective cable
      Motor malfunction Check motor winding resistance. Pump must be pulled to replace defective motor
      Pump malfunction If all above checks are good, then pump is probably bound. Pump must be pulled. Check for sand or pump shaft misalignment. Correct well condition if sand is the problem
    • Motor Won't Start, Fuses Blow
      Possible Cause Corrective Action
      No power to start motor Check voltage at line side of fuse box. Contact power company if no power is reaching box. Check voltage at load side of fuse box and at other control devices in circuit. Make necessary corrections
      Defective drop cable or motor Check motor winding resistance. Pump must be pulled to replace defective cable or motor
    • Motor Runs, But Delivers Little Or No Water
      Possible Cause Corrective Action
      Air locked pump Normal delivery may resume if water pump is started and stopped at one minute intervals
      Gas or air in well water Connect hose to service valve. Run water thru hose submerged in water in clear jar. Observe for air bubbles from hose outlet. If tank is standard type, the air volume control may be defective - replace; otherwise, have well checked for proper water level as pump may be drawing air. Lower pump and/or correct well condition
      Low water level in well or pumping too much from well Throttle pump with gate valve. Lower pump setting if depth of well is adequate
      Defective or improperly installed check valve Pump must be raised to replace or reinstall correctly
      Leak in drop pipe damaged section Raise pump, check pipe for leak and replace
      Pump inlet screen blocked Raise pump and clean screen. Verify that well is clean. Reset pump at less depth if possible
      Worn pump Pull pump and replace damaged components
      Broken pump shaft or motor shaft or worn coupling Pull pump, inspect shafts and coupling for damage. Replace defective components
    • Pump Operates Properly, But Won't Shut Off
      Possible Cause Corrective Action
      Pressure switch Readjust switch to lower shut off pressure setting, clean contacts or replace switch
      Low water level Throttle pump outlet at gate valve or readjust pressure switch to lower shutoff pressure setting
      Leak in drop pipe or worn pump Throttle pump output at gate valve or readjust pressure switch to lower shut off pressure setting. If pump does not shut off, pump must be raised and defect repaired
    • Pump Starts Too Often
      Possible Cause Corrective Action
      Pressure switch Readjust switch to wider operating pressure limits; replace defective switch
      Air volume in tank incorrect Check pressure in tank. Set at 2 lbs. below turn on pressure of the pressure switch. i.e. 30/50 pressure switch should have tank pressure of 28 lbs.
      Check valve defect or leak in drop pipe Throttle pump output at gate valve. If pump does not shut off, pump must be raised and defect repaired
  • VFD System Trip Code Troubleshooting
    • Short Circuit - Either Option
      Possible Cause Corrective Action
      Shorted motor cables Check motor wires and drop cable for shorts or bad connections
      Shorted motor Replace motor
      Damaged wire insulation Check drop cable for insulation damage
      Internal hardware short If motor is disconnected and the fault is present when reset, replace drive
    • Locked Rotor - Either Option
      Possible Cause Corrective Action
      Motor/pump misaligned Verify pump is mounted flush on motor mounting flange.
      Bound pump Check for debris n pump
    • Transducer Found (Switch Control) - Pressure Switch
      Possible Cause Corrective Action
      Drive set for Switch control, but a transducer signal was detected. Change drive control choice from Switch to Transducer in Control Choice menu
    • Shorted Transducer (Transducer Control) - Transducer
      Possible Cause Corrective Action
      Drive has detected a short circuit between S1 & S2 terminals Internal short of transducer. Replace transducer.
      Switch is hooked up between S1 & S2 Replace switch with transducer.
    • Open Transducer (Transducer Control) - Transduce
      Possible Cause Corrective Action
      Transducer lead not connected properly to transducer (or cut) Check transducer lead connection and/or replace transducer lead wire.
      Loose connection on terminals S1 & S2 Check transducer lead connection at drive terminals S1 & S2
      Transducer lead wire backwards at S1 & S2 terminals Switch transducer leads at S1 & S2
      Transducer failed as an open circuit Replace transducer
    • Deadhead (Switch control) - Pressure Switch
      Possible Cause Corrective Action
      Pump running against a closed discharge. Make sure that there is not a valve closed or obstruction between the pump and pressure switch
      Damaged or clogged pressure switch Check continuity across switch contacts without wire connected and replace and/or clean pressure port.
      Deadhead sensitivity incorrect Adjust deadhead sensitivity in Underload Protection menu
    • Deadhead/Low PSI (Transducer Control) - Transducer
      Possible Cause Corrective Action
      Pump running against a closed discharge. Make sure that there is not a valve closed or obstruction between the pump and pressure transducer
      Deadhead sensitivity incorrect Adjust deadhead sensitivity in Underload Protection menu
      Clogged pressure transducer Check transducer for pressure port and clean
      Damaged or inoperative transducer Replace transducer
    • Dry Well - Either
      Possible Cause Corrective Action
      Over pumped/dry well Wait for well to recover and automatic restart timer to time out
      Blocked pump screen Clear pump screen
      Broken pump shaft Replace pump shaft (or pump)
      Worn pump Replace pump
    • Under Voltage - Either
      Possible Cause Corrective Action
      Low line voltage Check line voltage. Report low voltage to the power company
      Power was removed from Drive Check voltage is present on all input lines & connections secure
    • (Color) Leg Open - Either
      Possible Cause Corrective Action
      Loose connection Check connections on drive motor terminals for leg specified
      Defective splice Check all splice connections on drop cable for leg specified
      Defective cable Check continuity of drop cable for leg specified
      Open motor winding Replace motor
    • Overheated - Either
      Possible Cause Corrective Action
      Check that the ambient temperature is not above 125°F
      Excessive heating of Drive Check for obstructed or inoperable fan
      Check for blocked vents
    • Broken Pipe - Either
      Possible Cause Corrective Action
      Drive has been running without going into standby mode for set time Check for broken or leaking pipe and repair as necessary
      Application calls for long run time Increase broken pipe run time in Advanced Feature menu
      Turn off Broke Pipe protection in Advanced Feature menu
    • External Trip - Either
      Possible Cause Corrective Action
      Contacts closed on "Alarm In" terminals Check condition of switch wired into "Alarm In" terminals
  • VFD System Troubleshooting
    • Water flow rate is not as high as expected.
      Possible Cause Corrective Action
      Motor/Pump is running backwards. Switch two of the three wires leading from the controller to the 3-phase motor.
      Pump capacity cannot supply the demand. Use pump with higher flow rating (if head requirement is still satisfied).
      Temperature in the controller is too high. If the controller’s heat exchanger becomes too hot, the controller will reduce the output frequency to the motor to lower the power consumption. Make sure there is at least 4 inches of room around the controller for movement of air. Avoid direct sunlight. Reduce ambient temperature below 104°F (40°C). Increase input voltage if below 230 VAC.
      Pump capacity cannot supply the demand. Use pump with higher flow rating (if head requirement is still satisfied).
    • Excessive pressure fluctuations.
      Possible Cause Corrective Action
      Waterlogged tank. Check tank for bladder damage. Replace if necessary.
      Reset the tank pre-charge pressure (should be 70% of pressure switch/transducer setting).
      Pressure tank is too small for flow rating of the pump. Use larger tank (4 gal. tank minimum).
    • Motor runs continuously with no flow demand.
      Possible Cause Corrective Action
      Leak in the household or outdoor plumbing. Check for leaky faucets, valves and/or pipe fittings and repair.
      Leak in the pitless adapter. Re-seat the pitless adapter. Replace seal as needed.
    • Drive will not come out of standby mode
      Possible Cause Corrective Action
      Bad pressure switch Check continuity across pressure switch terminals and replace if necessary
      Loose pressure switch wire connection or broken wire Check pressure switch wire connections on display board and at pressure switch. Check wire for continuity.
      Drive is in switch control mode and transducer is hooked up backwards. Check to ensure transducer brown lead is connected to S1 and blue lead is connected to S2 terminals. Change control mode from switch to transducer.
  • CJ101, CJ103 Centrifugal Pump Troubleshooting
    • Little Or No Discharge
      Possible Cause Corrective Action
      Pump not primed Prime unit
      Total head too high Shorten suction lift and/or discharge head
      Suction head higher than pump designed for Lower pump inlet
      Impeller clogged Clean
      Incorrect rotation Refer to wiring information
      Leak in suction line Repair or replace
      Inadequate foot valve Make needed adjustments
      Impeller damaged Replace
      Foot valve or suction line not submerged deep enough in water Submerge lower in water
      Insufficient inlet pressure or suction head Increase inlet pressure by adding more fluid to fluid source
      Wrong size piping Make needed adjustments
      Casing gasket leaking Replace gasket
      Suction or discharge line valves closed Open
    • Loss of Suction
      Possible Cause Corrective Action
      Air leak in suction line Repair
      Suction head too high Lower pump inlet
      Insufficient inlet pressure or suction head Increase inlet pressure by adding more fluid to fluid source
      Clogged foot valve or strainer Clean or replace
    • Pump Vibrates and/or Makes Excessive Noise
      Possible Cause Corrective Action
      Mounting plate or foundation not rigid enough Reinforce
      Foreign material in pump Clean
      Damaged impeller Replace
      Cavitation present Check suction line for proper size and be certain valve is open. Remove excessive loops in suction line
      Worn motor bearings Replace
      Bent impeller shaft Replace
    • Pump Will Not Start Or Run
      Possible Cause Corrective Action
      Improperly wired Refer to wiring diagram
      Blown fuse or open circuit breaker Replace fuse or close circuit breaker
      Loose or broken wiring Tighten connections and replace broken wiring
      Impeller clogged Clean
      Motor shorted out Replace
    • Pump Leaks At Shaft
      Possible Cause Corrective Action
      Worn mechanical seal Replace
      Bent impeller shaft Replace
  • C22000 Centrifugal Pump Troubleshooting
    • Low or No Discharge
      Possible Cause Corrective Action
      Incorrect rotation Refer to wiring diagram
      Insufficient inlet pressure or suction head (NPSH Required) Increase inlet pressure by adding more fluid to fluid source. (See Spec’s for minimum NPSH Required)
      Total head too high Lower discharge head
      Leak in suction line Repair or replace
      Impeller clogged or damaged Clean or replace
      Wrong size piping Make needed adjustments
      Casing gasket leaking Replace gasket
      Suction or discharge line valves closed Open
      Mechanical seal leaking Replace
    • Loss of Suction
      Possible Cause Corrective Action
      Insufficient inlet pressure or suction head (NPSH Required) Increase inlet pressure by adding more fluid to fluid source. (See Spec’s for minimum NPSH Required)
      Clogged strainer Clean or replace
    • Pump Vibrates And/Or Makes Excessive Noise
      Possible Cause Corrective Action
      Mounting plate or foundation not rigid enough Reinforce
      Foreign material in pump Clean
      Damaged impeller Replace
      Cavitation present Check suction line for proper size and be sure valve is open. Remove excessive loops in suction line. (See Spec’s for minimum NPSH Required)
    • Pump Leaks At Shaft
      Possible Cause Corrective Action
      Damaged or worn mechanical seal Replace
      Corrosion due to character of liquid pumped Discontinue pumping liquid and consult factory
    • Pump Will Not Start Or Run
      Possible Cause Corrective Action
      Improperly wired Refer to wiring diagram
      Blown fuse or open circuit breaker Replace fuse or close circuit breaker
      Loose or broken wiring Tighten connections and replace broken wiring
      Impeller clogged Clean
      Motor shorted out Replace
    • Motor Problems
      Possible Cause Corrective Action
      Various Consult qualified electrician
      Overloading motor. Too much water delivery Restrict outlet by closing down valve in discharge line
      Liquid heavier and more viscous than water Consult factory
      Seal binding Replace
      Rotor binding Repair or replace
      Voltage and frequency lower than rating Reconnect to rated voltage and frequency
      Defects in motor Repair or replace
    • Pinholes in the Casting. Liquid Drips Around Seal Area but Is Not Seal
      Possible Cause Corrective Action
      Cavitation caused by insufficient inlet pressure or suction head (NPSH Required) Increase inlet pressure by adding a higher level of fluid to source or increasing inlet pressure. (See Spec’s for minimum NPSH Required)
  • PB Booster Pump
    • Pump Won't Start or Run at Full Speed
      Possible Cause Corrective Action
      Blown fuse or open circuit breaker Replace fuse or close circuit breaker. See wire size chart for proper break/fuse size
      Power supply in OFF position Replace fuse or close circuit breaker. See wire size chart for proper break/fuse size
      Incorrect voltage at motor (check voltage with motor running) a. Voltage must be within ± 10% of motor rated voltage. Check incoming voltage. Contact power company b. Make certain that voltage of motor matches voltage of power supply. See motor name plate and motor wiring diagram. c. Check wire size from main switch to pump. See wire size chart for correct wire size
      Loose, broken or incorrect wiring Rewire any incorrect circuits. Tighten connections, replace defective wires
      Defective motor Replace motor
      Pump hydraulic components clogged/worn/damaged Replace worn parts or entire pump. Clean parts if required
    • Pump Operates, But Delivers Little or No Water
      Possible Cause Corrective Action
      Manual or solenoid valves plumbed into system restricting flow a. Check all valves on pump inlet and discharge sides of system to be sure they are opened properly to allow flow to and from the pump b. Bleed trapped air in pump which keeps water from reaching the pump. (Normally due to closed valve in discharge plumbing)
      In-line filter restricting flow Check all in-line filters to be sure they are not plugged or restricted
      Low line voltage See low line voltage corrective action (above)
      Inadequate water supply to booster pump Check pressure on inlet side of booster to be sure positive pressure is maintained to the booster pump
      Undersized piping Replace undersized piping
      Leak on inlet side of system Make sure connections are tight. Repair leaks as necessary
      Inadequate, defective or plugged foot valve and/or strainer Clean, repair or replace as needed
      Worn or defective pump parts or pump Replace worn parts or entire plugged impeller. Clean parts if necessary.
      Suction lift too great Pump should be operated under flooded suction only
      Pump not primed Prime pump - Make certain inlet pipe is drawn up tight and pump and pipe are full of water
      Incorrect rotation, motor running backwards Reverse motor rotation can occur on three phase units. To correct, interchange any two incoming power leads.
    • Excessive Noise While Pump is On
      Possible Cause Corrective Action
      Pump not secured to firm foundation Secure properly
      Piping not supported Make necessary adjustments
      Restricted inlet line Clean or correct
      Cavitation (noise like marbles in pump) a. Reduce speed on direct drive b. Increase inlet pipe size c. Too viscous (material being pumped too thick
      Worn motor bearings Replace bearings or motor
    • Pump Leaks
      Possible Cause Corrective Action
      Worn mechanical seal (leaks at shaft) Replace shaft (rotary) seal
      Worn o-ring seals Replace o-ring seals, located inside both ends of the stainless steel shell
  • City Pressure Booster
    • Pump Does Not Start or Shuts Down
      Possible Cause Corrective Action
      No power supply Connect the electricity supply.
      Incorrect voltage Pump is 115 Volt only. It will not start with 230V supply.
      Incorrectly plumbed Confirm FIG 1 installation in the instructions is correct. Confirm ball valves #1 and #2 are open in suction and discharge. Confirm ball valve #3 is closed on bypass.
      Blocked inlet Check if pump suction inlet screen is blocked. See fig 5 in the instructions.
      Insufficient water supply Insure water source is providing sufficient water.
    • Pump Starts When No Water is Consumed
      Possible Cause Corrective Action
      Pipe leaking Insure all threads have 3 wraps of Teflon tape + hand tight + 1/2 turn with wrench.
      Tank pressure is low See FIG 3 in the instructions to check and add air pressure to the tank.
      Air in the system Insure all threads have 3 wraps of teflon tape + hand tight + 1/2 turn with wrench. Re-prime unit.
    • Pump Does Not Shut Down When Water is Not Consumed
      Possible Cause Corrective Action
      Blocked check valve See fig 4 in the instructions. Confirm check valve is free of debris and functions freely.
  • SPJ Irrigation Pump
    • Little or no Discharge
      Possible Cause Corrective Action
      Casing not initially filled with water Fill pump casing
      Total head too high Shorten suction lift and/or change head
      Suction lift too high, or too long Lower suction lift, install foot valve and prime, or shorten length of suction line
      Impeller plugged Clean
      Hole or air leak in suction line Repair or replace; do not use Teflon tape; use pipe sealing compound
      Foot valve too small Match foot valve to piping or install one size larger foot valve.
      Impeller damaged Replace
      Foot valve or suction line not submerged deep enough in water Submerge lower in water
      Insufficient inlet pressure or suction head Increase inlet pressure by adding more water to tank or increasing back pressure
      Suction piping too small Increase to pump inlet size or one size larger
      Motor wired incorrectly Check wiring diagram
      Casing gasket leaking Replace
      Suction or discharge line valves closed Open
    • Pump Will Not Deliver Water or Develop Pressure
      Possible Cause Corrective Action
      No priming water in casing Fill pump casing
      Mechanical seal is leaking Replace (see Rotary Seal Replacement)
      Leak in suction line Repair or replace
      Discharge line is closed and priming air has nowhere to go Open
      Suction line (or valve) is closed Open
      Pump is down Replace worn parts
      Foot valve is leaking Replace foot valve
      Suction screen clogged Clean or replace
    • Loss of Suction
      Possible Cause Corrective Action
      Air leak in suction line Repair or replace
      Suction lift too high Lower suction lift, install foot valve and prime
      Insufficient inlet pressure or suction head Increase inlet pressure by adding more water to tank or increasing back pressure
      Clogged foot valve or strainer Unclog
    • Pump Vibrates and/or Makes Excessive Noise
      Possible Cause Corrective Action
      Mounting plate or foundation not rigid enough Reinforce
      Foreign material in pump Disassemble pump and clean
      Impeller damaged Replace
      Worn motor bearings Replace
      Suction lift too high Lower suction lift, install foot valve and prime
    • Pump Will Not Start or Run
      Possible Cause Corrective Action
      Improperly wired Check wiring diagram on motor
      Blown fuse or open circuit breaker Replace fuse or close circuit breaker
      Loose or broken wiring Tighten connections, replace broken wiring
      Stone or foreign object lodged in impeller Disassemble pump and remove foreign object
      Motor shorted out Replace
      Thermal overload has opened circuit Allow unit to cool, restart after reason for overload has been determined
    • Pump Leaks at Shaft
      Possible Cause Corrective Action
      Worn mechanical seal Replace (see Rotary Seal Replacement)
  • Shallow Well Jet Pump
    • Little or No Discharge
      Possible Cause Corrective Action
      Casing not initially filled with water Fill pump casing
      Suction lift too high, or too long Move pump closer to water source
      Hole or air leak in suction line Repair or replace. Use pipe tape and pipe sealing compound
      Foot valve too small Match foot valve to piping or install one size larger foot valve.
      Foot valve or suction line not submerged deep enough in water Submerge lower in water
      Motor wired incorrectly Check wiring diagram
      Casing gasket leaking Replace
      Suction or discharge line valves closed Open
    • Pump Will Not Deliver Water or Develop Presure
      Possible Cause Corrective Action
      No priming water in casing Fill pump casing
      Leak in suction line Repair or replace
      Discharge line is closed and priming air has nowhere to go Open ball valve
      Suction line (or valve) is closed Open
      Foot valve is leaking Replace foot valve
      Suction screen clogged Clean or replace
    • Loss of Suction
      Possible Cause Corrective Action
      Air leak in suction line Repair or replace
      Suction lift too high Lower suction lift, install foot valve and prime
      Insufficient inlet pressure or suction head Increase inlet pressure by adding more water to tank or increasing back pressure
      Clogged foot valve or strainer Unclog
    • Pump Vibrates and/or Makes Excessive Noise
      Possible Cause Corrective Action
      Mounting plate or foundation not rigid enough Reinforce
      Foreign material in pump Disassemble pump and clean
      Impeller damaged Replace
      Worn motor bearings Replace
    • Pump Will Not Start or Run
      Possible Cause Corrective Action
      Improperly wired Check wiring diagram on motor
      Blown fuse or open circuit breaker Replace fuse or close circuit breaker
      Loose or broken wiring Tighten connections, replace broken wiring
      Stone or foreign object lodged in impeller Disassemble pump and remove foreign object
      Motor shorted out Replace
      Thermal overload has opened circuit Allow unit to cool, restart after reason for overload has been determined
  • Convertible Deepwell Jet Pump
    • Little or No Discharge
      Possible Cause Corrective Action
      Casing not initially filled with water Fill pump casing
      Suction lift too high, or too long Move pump closer to water source
      Hole or air leak in suction line Repair or replace. Use pipe tape and pipe sealing compound
      Foot valve too small Match foot valve to piping or install one size larger foot valve
      Foot valve or suction line not submerged deep enough in water Submerge lower in water
      Motor wired incorrectly Check wiring diagram
      Casing gasket leaking Replace
      Suction or discharge line valves closed Open
    • Pump Will Not Deliver Water or Develop Pressure
      Possible Cause Corrective Action
      No priming water in casing Fill pump casing
      Leak in suction line Repair or replace
      Discharge line is closed and priming air has nowhere to go Open ball valve
      Suction line (or valve) is closed Open
      Foot valve is leaking Replace foot valve
      Suction screen clogged Clean or replace
    • Loss of Suction
      Possible Cause Corrective Action
      Air leak in suction line Repair or replace
      Suction lift too high Lower suction lift, install foot valve and prime
      Insufficient inlet pressure or suction head Increase inlet pressure by adding more water to tank or increasing back pressure
      Clogged foot valve or strainer Unclog
    • Pump Vibrates and/or Makes Excessive Noise
      Possible Cause Corrective Action
      Mounting plate or foundation not rigid enough Reinforce
      Foreign material in pump Disassemble pump and clean
      Impeller damaged Replace
      Worn motor bearings Replace
    • Pump Will Not Start or Run
      Possible Cause Corrective Action
      Improperly wired Check wiring diagram on motor
      Blown fuse or open circuit breaker Replace fuse or close circuit breaker
      Loose or broken wiring Tighten connections, replace broken wiring
      Stone or foreign object lodged in impeller Disassemble pump and remove foreign object
      Motor shorted out Replace
      Thermal overload has opened circuit Allow unit to cool, restart after reason for overload has been determined
  • Fountain Pond Pump
    • Unit Won't Run
      Possible Cause Corrective Action
      Circuit breaker tripped Reset circuit breaker
      Low Voltage Verify voltage
      GFI Tripped Reset GFI
      Excessive Cable Length Verify acceptable maximum cable length
      Timer/clock not set Set clock to local time and timers for desired cycle. See Section on Setting Timers
    • No or Low Spray
      Possible Cause Corrective Action
      Blocked screen or nozzle, missing or damaged o-ring, or incorrectly installed nozzle Disconnect power. Clean screen and/or nozzle. Check that o-ring is undamaged and seated in groove. Check that nozzle is installed properly (nozzles are marked “This side up”). Check depth of pond. If less than 5 feet deep, move to deeper section. Restart unit.
    • GFI Trips
      Possible Cause Corrective Action
      Electrical storm can trip GFI Reset GFI
      Short in system Disconnect power and check cord for damage. If cord is damaged contact customer service help line at 1-800-742-5044.
      Defective power cable Disconnect power and check cord for damage. If cord is damaged contact customer service help line at 1-800-742-5044.
    • Unit Spins
      Possible Cause Corrective Action
      Anchor rope(s) loose Check anchor rope(s) and re-attach if necessary
  • Water Conditioner
    • Timer Does Not Display Time of Day
      Possible Cause Corrective Action
      Transformer unplugged Connect power
      No electric power at outlet Repair outlet or use working outlet
      Defective transformer Replace transformer
      Defective PC board Replace PC board
    • Timer Does Not Display Correct Time of Day
      Possible Cause Corrective Action
      Switched outlet Use uninterrupted outlet
      Power outage Reset time of day
      Defective PC board Replace PC board
    • No Softening/Filtering Display When Water is Flowing
      Possible Cause Corrective Action
      Bypass valve in bypass position Put bypass valve in service position
      Meter connection disconnected Connect meter to PC board
      Restricted/stalled meter turbine Remove meter and check for rotation or foreign material
      Defective meter Replace meter
      Defective PC board Replace PC board
    • Control Valve Regenerates at Wrong Time of Day
      Possible Cause Corrective Action
      Power outages Reset control valve to correct time of day
      Time of day not set correctly Reset to correct time of day (A.M./P.M.)
      Time of regeneration incorrect Reset regeneration time (A.M./P.M.)
      Control valve set at “on 0” (immediate regeneration) Check control valve set-up procedure regeneration time option
      Control Valve set at NORMAL + “on 0” Check control valve set-up procedure regeneration time option
    • Error Followed By Code Number
      Possible Cause Corrective Action
      1001 Error Code - Unable to recognize start of regeneration 1002 Error Code - Unexpected stall 1003 Error Code - Motor ran too long, timed out trying to reach next cycle position 1004 Error Code - Motor ran too long, timed out trying to reach home position If other Error Codes display, contact the factory 1. Correct error condition 2. Press “NEXT” and “REGEN” simultaneously for three seconds
      Control valve has just been serviced Press “NEXT” and “REGEN” for 3 seconds, or unplug power source jack (black wire) and plug back in to reset control valve
      Foreign matter is lodged in control valve Check piston and spacer stack assembly for foreign matter
      High drive forces on piston Replace piston(s) and spacer stack assembly
      Control valve piston not in home position Press “NEXT” and “REGEN” for 3 seconds or unplug power source jack (black wire) and plug back in to reset control valve
      Motor not inserted fully to engage pinion, motor wires broken or disconnected, motor failure Check motor and wiring. Replace motor if necessary
      Drive gear label dirty or damaged, missing or broken gear Clean drive gear(s)
      Drive bracket incorrectly aligned to back plate Re-seat drive bracket properly
      PC board is damaged or defective Replace PC board
      PC board incorrectly aligned to drive bracket Ensure PC board is correctly snapped on to drive bracket
    • Control Valve Stalled in Regeneration
      Possible Cause Corrective Action
      Motor not operating Replace motor
      No electric power at outlet Repair outlet or use working outlet
      Defective transformer Replace transformer
      Defective PC board Replace PC board
      Broken drive gear or drive cap assembly Replace piston kit assembly
      Broken piston retainer Replace piston kit assembly
      Broken main or regenerant piston Replace piston kit assembly
    • Control Valve Does Not Regenerate Automatically When "Regen" Button is Depressed and Held
      Possible Cause Corrective Action
      Transformer unplugged Connect transformer
      No electric power at outlet Repair outlet or use working outlet
      Broken drive gear or drive cap assembly Replace piston kit assembly
      Defective PC board Replace PC board
    • Control Valve Does Not Regenerate Automatically But Does When "Regen" Button is Depressed
      Possible Cause Corrective Action
      Bypass valve in bypass position Put control valve in service position
      Meter connection disconnected Connect meter to PC board
      Restricted/stalled meter turbine Remove meter and check for rotation or foreign material
      Defective motor Replace meter
      Defective PC board Replace PC board
      Set-up error Check control valve set-up procedure
    • Time of Day Flashes On and Off
      Possible Cause Corrective Action
      Power has been out more than two hours Reset the time of day
      The transformer was unplugged and then plugged back into the wall outlet Reset the time of day
      The transformer plug was unplugged and then plugged back into the board Reset the time of day
      The “NEXT” and “REGEN” buttons were pressed to reset the valve Reset the time of day