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Water Conditioning

Possible Cause

Solution

TIMER DOES NOT DISPLAY TIME OF DAY

Transformer unplugged

Connect power

No electric power at outlet

Repair outlet or use working outlet

Defective transformer

Replace transformer

Defective PC board

Replace PC board

TIMER DOES NOT DISPLAY CORRECT TIME OF DAY

Switched outlet

Use uninterrupted outlet

Power outage

Reset time of day

Defective PC board

Replace PC board

NO SOFTENING/FILTERING DISPLAY WHEN WATER IS FLOWING

Bypass valve in bypass position

Put bypass valve in service position

Meter connection disconnected

Connect meter to PC board

Restricted/stalled meter turbine

Remove meter and check for rotation or foreign material

Defective meter

Replace meter

Defective PC board

Replace PC board

CONTROL VALVE REGENERATES AT WRONG TIME OF DAY

Power outages

Reset control valve to correct time of day

Time of day not set correctly

Reset to correct time of day (A.M./P.M.)

Time of regeneration incorrect

Reset regeneration time (A.M./P.M.)

Control valve set at “on 0” (immediate regeneration)

Check control valve set-up procedure regeneration time option

Control Valve set at NORMAL + “on 0”

Check control valve set-up procedure regeneration time option

ERROR FOLLOWED BY CODE NUMBER

1001 Error Code - Unable to recognize start of regeneration
1002 Error Code - Unexpected stall
1003 Error Code - Motor ran too long, timed out trying to reach next cycle position
1004 Error Code - Motor ran too long, timed out trying to reach home position

If other Error Codes display, contact the factory

ERROR Reset Procedure:

1. Correct error condition
2. Press “NEXT” and “REGEN” simultaneously for three seconds

Control valve has just been serviced

Press “NEXT” and “REGEN” for 3 seconds, or unplug power source jack (black wire) and plug back in to reset control valve

Foreign matter is lodged in control valve

Check piston and spacer stack assembly for foreign matter

High drive forces on piston

Replace piston(s) and spacer stack assembly

Control valve piston not in home position

Press “NEXT” and “REGEN” for 3 seconds or unplug power source jack (black wire) and plug back in to reset control valve

Motor not inserted fully to engage pinion, motor wires broken or disconnected, motor failure

Check motor and wiring. Replace motor if necessary

Drive gear label dirty or damaged, missing or broken gear

Clean drive gear(s)

Drive bracket incorrectly aligned to back plate

Re-seat drive bracket properly

PC board is damaged or defective

Replace PC board

PC board incorrectly aligned to drive bracket

Ensure PC board is correctly snapped on to drive bracket

CONTROL VALVE STALLED IN REGENERATION

Motor not operating

Replace motor

No electric power at outlet

Repair outlet or use working outlet

Defective transformer

Replace transformer

Defective PC board

Replace PC board

Broken drive gear or drive cap assembly

Replace piston kit assembly

Broken piston retainer

Replace piston kit assembly

Broken main or regenerant piston

Replace piston kit assembly

CONTROL VALVE DOES NOT REGENERATE AUTOMATICALLY WHEN “REGEN” BUTTON IS DEPRESSED AND HELD

Transformer unplugged

Connect transformer

No electric power at outlet

Repair outlet or use working outlet

Broken drive gear or drive cap assembly

Replace piston kit assembly

Defective PC board

Replace PC board

CONTROL VALVE DOES NOT REGENERATE AUTOMATICALLY BUT DOES WHEN “REGEN” BUTTON IS DEPRESSED

Bypass valve in bypass position

Put control valve in service position

Meter connection disconnected

Connect meter to PC board

Restricted/stalled meter turbine

Remove meter and check for rotation or foreign material

Defective motor

Replace meter

Defective PC board

Replace PC board

Set-up error

Check control valve set-up procedure

TIME OF DAY FLASHES ON AND OFF

Power has been out more than two hours

Reset the time of day

The transformer was unplugged and then plugged back into the wall outlet

Reset the time of day

The transformer plug was unplugged and then plugged back into the board

Reset the time of day

The “NEXT” and “REGEN” buttons were pressed to reset the valve

Reset the time of day

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