| WHAT TO CHECK |
HOW TO CORRECT |
| No salt in brine tank? |
Add salt to brine
tank and maintain salt level above water level. Manually regenerate and
allow softener to go through all regeneration cycles. |
| Electrical service to unit has
been interrupted. |
Assure permanent
electricity is going to units valve. Reset time of day. |
| Has softener valve head been
programmed to regenerate after installation? |
See valve
programming instructions. Have water properly tested and diagnosed for
correct setting. |
| Has the by-pass been used and
not connected back into service? |
Make sure the red
lever of the brass by-pass valve is in the service position. On a 3-valve
by-pass position, open the inlet and outlet valves and close the by-pass
valve. |
| Salt is bridging in tank. |
Salt in bottom of
tank has hardened and is not allowing water/salt mixture to get to the
bottom of salt and consequently over to mineral tank. Do not fill salt
tank completely (3/4 full). Use a stick or broom handle and poke into
salt, making sure it is broken up. |
| Salt tube going from salt tank
to mineral tank is plugged or insufficient water flowing into brine tank? |
Put unit into
“Brine Rinse” position. Make sure salt water flows uninterrupted from salt
tank to mineral tank. Clean or replace brass brine valve. Clean and unplug
necessary line so water flows uninterrupted. |
| Brine salt line and
connections not allowing salt solution into mineral tank to regenerate. |
Visually check tubing for
cracks or kinks. Check fittings for proper assembly and tightness as
diagrammed. |
 |
| Injector or injector screen is
plugged. |
Put softener in
by-pass position and de-pressurize the unit by putting into “Backwash”
position. There will be 2 screws on neck of valve near where the salt
rinse line goes into softener. Remove the 2 screws, clean screen and
remove any chunks of salt, etc. |
| Line pressure is too low. |
Line pressure must
be at least 20 PSI at all times. |
| Is backwash water flowing
freely down to drain with an air gap and no back siphoning? |
Put valve into
“Backwash” position and follow water flow down to drain.
|
| Too much iron or
tannins has fouled the bed. |
A water softener
is only effective for up to 4 parts of iron and limited to 5 ppm yellowish
colored tannins. Draw water before it goes into and after it flows through
softener. Have both samples tested to see if iron is being removed or if
mineral bed is already coated and fouled. |
| Salt level setting on valve
head is set too low. |
Verify salt
setting and adjust as necessary (consult factory.) |
| Valve head or timer is not
cycling. |
Shut off water
supply, depressurize tank, unplug unit and replace valve head motor. |
| Has softening
mineral been exposed to freezing? |
Freezing weather
causes the resin to become ineffective. Replace resin, properly insulate
and shield unit from direct elements and freezing. |
| Leak in
distributor tube. |
Check for cracks
in distributor tube. Check “O” ring and tube inlet in bottom of valve.
Replace if necessary. |